Customer Reputation Management

In the world of digital talk and search, your reputation is everything. One single review can make or break a brand, even the most Goliath sized company.  No matter how well you treat your customers, how powerful or well-known you are, a single bad review can cost you a lot of business. Websites like to highlight negative reviews, as well as positives ones. You may ignore those negative reviews, but potential customers certainly won’t. Chriss David & Associates manages your online reputation through sites like Yelp, and respond to negative and positive posts on your behalf, creating an empathetic online presence to quickly turn around negative posts.

Regular interactions with customers on social media is a must. People want to know their voices are being heard so having two-way communication is of the upmost importance. They also want to know there is someone listening behind it all so even the smallest part of a company can have the biggest impact. We monitor what people are saying about you in all corners of the Internet and respond quickly and appropriately so you can stay focused on providing quality service with the confrontation associated with customer service.

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